Privacy policy

FKS-VTC is the controller of personal data collected through this website.

• Contact : fks.vtc@gmail.com
• Phone: +33 7 62 50 05 41
• Operating address: 48 rue d’Amsterdam, 68000 Colmar, France

Data collection is limited to what is necessary to answer enquiries, organise journeys, manage bookings and secure payments.

• Identity and contact details: name, first name, phone and email.
• Journey information: addresses, date, time, passenger count, luggage and customer message.
• Account information: credentials, booking history and service preferences.
• Payment information: payment status, selected method and technical references supplied by payment providers. FKS-VTC does not store complete bank-card details.
• Technical data: IP address, security logs and information required for the website to operate correctly.

Processing is based on performance of the contract, the legitimate interest in securing the service, compliance with legal obligations or consent where required.

• Respond to contact and quote requests.
• Create, confirm, amend and track a booking.
• Calculate or estimate a fare using the information supplied.
• Send information required for the journey and payment.
• Prevent fraud, secure accounts and maintain the website.
• Comply with applicable accounting, tax and regulatory obligations.

Data is intended for FKS-VTC and, where necessary, its technical or payment service providers.

• Hosting, maintenance, messaging or payment service providers.
• Administrative departments or competent authorities where required by law.
• No customer database is sold to third parties.

Data is retained for a period proportionate to the purpose of processing.

• Contact requests: up to 3 years after the last exchange.
• Customer accounts and bookings: for the contractual relationship, followed by archiving as legally required.
• Billing data and supporting documents: the statutory retention period for accounting and tax purposes.
• Technical logs: a period limited to security and maintenance requirements.

Under the GDPR and French data-protection law, you may exercise your rights at any time.

• Right of access, rectification, erasure and restriction.
• Right to object where processing relies on legitimate interest.
• Right to data portability where legal conditions are met.
• To exercise your rights: fks.vtc@gmail.com.
• You may also lodge a complaint with the CNIL if you believe your rights have not been respected.

The website may use cookies strictly necessary for operation, including session, security, booking basket and language-preference cookies.

• A consent banner allows you to accept, refuse or customise optional cookies.
• Optional cookies can be refused as easily as they can be accepted.
• Your choice is stored for a limited period and requested again when necessary.
• A cookie-management link is available in the footer so you can change your choice at any time.
• Non-essential trackers, including advertising or non-exempt analytics trackers, are set only after consent.
• Cookie settings may be adjusted according to the tools actually deployed in production.

FKS-VTC implements reasonable security measures to protect data against unauthorised access, loss, alteration or disclosure.

• Restricted access to administration areas.
• Secure sessions and limited exposure of information on the client side.
• Payments are processed by specialist providers such as PayPal or SumUp when these options are offered.