Terms and conditions

These terms and conditions govern the private chauffeur transport services provided by FKS-VTC.

• Station and airport transfers.
• Local and long-distance journeys.
• Hourly chauffeur hire.
• Tours, sightseeing circuits and tailor-made journeys.

Every booking requires the customer to provide accurate and complete information.

• The customer provides addresses, dates, times, contact details, passenger and luggage numbers and special requests.
• The booking becomes binding after confirmation by FKS-VTC and, where requested, after payment or a deposit.
• For quoted services, the final price is communicated before final approval.

Prices are stated in euros. They may be fixed, calculated by distance, set per person, based on a base fare plus mileage, or quoted.

• The price depends in particular on the journey, time, vehicle, passenger count, luggage and waiting requirements.
• Tolls, parking charges, unplanned waiting time or additional requests may result in an adjustment.
• The price confirmed before the journey remains contractually binding unless the customer requests a change.

Available payment methods may vary according to the service and booking status.

• Online payment by PayPal when offered.
• Payment through a WhatsApp/SumUp link when offered.
• Cash payment on site with an advance deposit where this method is accepted.
• A deposit may be required to confirm the booking.
• The balance is due no later than the time of service unless otherwise agreed in writing.

Any cancellation or amendment request must be communicated as early as possible to allow schedule planning.

• Changes are accepted subject to chauffeur and vehicle availability.
• Charges may be retained for a late cancellation, customer no-show or incorrect information preventing the journey.
• If FKS-VTC is unable to provide the service, an alternative solution or refund of amounts already paid may be offered.

The customer must be contactable and present at the stated address or meeting point.

• For station and airport transfers, flight or train details must be supplied when available.
• Reasonable waiting time may be included depending on the confirmed service.
• Additional waiting time may be charged if it exceeds what was agreed at booking.

Passenger and luggage numbers must match the information supplied at booking.

• FKS-VTC may refuse pickup if the passenger count exceeds the vehicle’s legal capacity.
• Luggage must be compatible with the booked vehicle.
• The chauffeur may refuse or stop a service in the event of dangerous, disrespectful or unsafe conduct.

FKS-VTC is responsible for proper performance of the confirmed service within the limits of the law and these terms.

• FKS-VTC cannot be held liable for delays caused by force majeure, traffic, weather, checks, strikes or any unforeseeable external event.
• The customer is responsible for information supplied and damage caused by the customer, passengers or personal belongings.
• Forgotten items are kept and returned where possible, without guarantee where the loss is not attributable to the provider.

Complaints must be emailed to FKS-VTC with the booking reference and information needed to review the matter.

• Complaints contact: fks.vtc@gmail.com
• FKS-VTC undertakes to review requests in good faith and provide an appropriate response.
• Consumers may use a consumer mediator where the legal conditions are met. The publisher must complete the mediator’s details before production launch.